Douglas speaks to George, KSS AHSN and James, Medway Council about Tackling digital exclusion

COVID has led to a marked increase in digital health and care services – what insights have we gained along the way about digital exclusion and how can we make digital services more inclusive?  

Centric Health Media’s Douglas Hamandishe speaks to George Anibaba, Senior Programme Manager, Kent Surrey Sussex Academic Health Science Network (KSS AHSN) and James Harman, Head of Children’s Services Commissioning, Medway Council, to get underneath the issue of digital exclusion and talk about some of the ways services are successfully adapting to meet the needs of citizens.

George describes work led by the South East Digital Skills Partnership to tackle digital skills challenges and build a thriving and inclusive local economy. He also talks about the impact of COVID and the need to support staff as services adapt to new care models. James describes work that Medway Council has done to understand the needs of citizens and initiatives which are already making a difference in addressing digital exclusion.

This is the first in a series of four linked videos made by Centric Health Media and KSS AHSN covering topics such as digital exclusion, patient safety, mental health, and innovation in health and social care. Throughout the series, we will bring experts together to understand the challenges facing citizens and the health and care system, and to share examples of what’s working.

For more information please contact Rick Fell, Head of Communications, KSS AHSN: Please follow KSS AHSN on Twitter @KSSAHSN

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